




Step 1: Find
Lost item is found by a staff member and scanned with the Fino app
Step 2: Check

Receptionist checks if all personal info is correct and sends a notification to the guest
Step 3: Store
The found item gets stored in a labelled bag and awaits further information

Step 4: Inform
Guest is notified that an item has been found and can choose between three options (Deliver, Dispose or Pickup)
Step 5: Finish
Receptionist is informed about the Guests choice and follows the corresponding steps

